Crisis communication – protect your reputation and secure business stability
A crisis can define the future of your business. When pressure hits, decisions must be made in real time, with clarity and control. We help you navigate the noise, take the lead, and protect what matters most: your reputation and stakeholder trust.
Need Advice In Crisis Communication?
Strategic Crisis Support – Before, During and After
Our services encompass a wide range of preventive measures designed to not only prepare your organisation for potential crises, but also to minimise their impact. From risk analysis and security audits, through the development of crisis procedures and staff training, to reputation restoration strategies, we handle every aspect of crisis management with a team of experienced exoerts. We also help clients who are in situation of an unexpected crisis situation by providing immediate advice and strategic and communication support.
From Boardrooms to Crisis Zones – where great emotions accumulate.
We have successfully secured communication for our clients in crisis.
Crisis PR: when to use it
Hacking attacks, cybersecurity
Random events: accidents at workplaces, factory fires
Misinformation, fake news
Breakdowns, technical problems
Investment protection
Product recalls and defective products
Dialogue with the institutions
Plant closures, restructurings
Employee strikes
Allegations of discrimination, harassment
Social protests and consultations
Environmental protests and environmental protection issues
Emergency Situation - Start With Preparation
That’s why we provide you with:
Audit of past crisis situations in your organization
Identification and analysis of potential risks
Preparation of crisis management strategies and procedures
Anti-crisis training
Ongoing support in managing a crisis situation
Recovery plan
Crisis Communication Training
We conduct training to prepare you for potential crisis responses. We work with realistic scenarios. During the training session, your team prepares a strategy, recommended actions, and the content of crisis statements. The session allows you to verify the operation of procedures, the effectiveness of narratives, and the organization’s preparedness for a potential crisis. Our experienced experts provide professional feedback.
Ongoing crisis management support:
Strategic advisory at the management level
Preparing narratives for messages
Organization of a crisis staff
Moderation of a crisis situation
Preparation of statements
Development of key messages and Q&A content - social media & media
Media and social media monitoring with action recommendations,
Readiness to act 24/7
Preparation of communications for business partners
Preparation of internal communications
Running a press office with the function of a spokesperson
Development of a reputation rehabilitation post-crisis plan for brand and company
We also offer ad hoc crisis support available 24/7:
- analysis of the initial situation
- status meetings and ongoing advisory
- defining the narrative and key communication messages for all target groups
- preparation of statements (and their updates depending on the situation dynamics) for all target groups,
- ongoing media contact
- development of a Q&A list
- preparing client representatives for interviews
Explore our products:
Crisis simulation - protect your brand from the crisis
Media trainings - effective communication and self-confidence
24/7Connect LIVE - Professional online events
Need advice on a communication crisis? Contact us!
Często zadawane pytania
Crisis communication is a key element of any organization’s reputation management. Properly planned information and image-building activities help mitigate the impact of crisis situations and rebuild trust. At 24/7Communication, we help companies and institutions not only respond to crises but, above all, effectively prepare for them. Thanks to our experience, knowledge, and access to an international network of experts, we offer comprehensive consulting, active support in emergency situations, and advanced training to prepare teams for operations under stress, time pressure, and uncertainty.
One of our flagship solutions is advanced crisis communication training, based on realistic scenarios and dynamically conducted simulation exercises. Participants go through the entire crisis management process – from situation analysis, through strategy development and message preparation, to media appearances, which we record in our professional studio. The simulation is designed to surprise participants, force them to make real-time decisions, and engage them in realistic communication challenges. It’s a practical readiness test that not only reveals weaknesses in procedures but, above all, allows them to refine them before a real crisis occurs.
More information about the training can be found here: https://247.com.pl/symulacja-kryzysowa
The cost of the partnership depends on the scope of involvement, the nature of the crisis, and the client’s needs. For simple interventions, rates start at PLN 4,000–6,000 net. For more extensive support, including ongoing consulting, preparation of materials, media communications, and 24/7 monitoring, the price can range from PLN 12,000 to PLN 25,000 net. Long-term strategic partnerships or comprehensive crisis management involving multiple channels and stakeholders can reach PLN 35,000 net or more. Each offer is individually tailored to the scale of the challenge, the team’s needs, and the client’s expectations – both in terms of the scope of services and the collaboration model.
When responding to crises, we provide immediate threat analysis, tailored communication recommendations, and the preparation of essential materials—from statements and press releases, to Q&As for spokespeople, and even social media content. We work 24/7, continuously monitoring the situation and updating the strategy as needed, ensuring consistency across internal and external communications. Our team takes responsibility for the overall management of crisis communications, supporting management boards, PR and communications departments, and media advocacy. Working with us means security based on experience, professionalism, and responsiveness.