A crisis represents a potential loss of the most important value for an organization - trust.
A crisis situation, more than any other factor, quickly and directly affects the success or failure of an organization’s business. The reality in which a crisis occurs is always black and white. Therefore, your task is to take control of the situation. We will advise you on how to do it.
Need advice in crisis communication –
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Our goal is to:
Mitigate crises so that the organization does not lose trust
Minimize the impact of an ongoing crisis on the companies trust
Rebuild the trust after a crisis
We have managed crises in boardrooms and in the field – places of high emotional intensity. We have successfully secured communication for our clients in situations such as:
Random events: accidents at workplaces, factory fires
Breakdowns, technical problems
Hacking attacks, cybersecurity
Investment protection
Product recalls and defective products
Patent issues
Plant closures, restructurings
Employee strikes
Allegations of discrimination, harassment
Social protests and consultations
Environmental protests and environmental protection issues
The foundation of effective crisis management is preparation. That's why we provide you with:
Audit of past crisis situations in your organization
Identification and analysis of potential risks
Preparation of crisis management strategies and procedures
Crisis management training
Ongoing support in managing a crisis situation
Support in emergency crisis response mode
We conduct training sessions that prepare for reactions in potential crisis situations
We work with realistic scenarios. During the training session, your team prepares a strategy, action recommendations, and the content of crisis statements. The session allows for verifying the effectiveness of procedures, the effectiveness of the narrative, and the organization’s readiness for a potential crisis. Our experienced experts provide professional feedback.
Ask about the training
Crisis-test in our 24/7Studio:
We also offer a unique opportunity to test crisis readiness in real time. Participants experience a crisis that is erupting at that moment. The team is attacked from all sides with publications, phone calls, internet comments, and social media posts. The crisis quickly escalates. The client’s team present at the training is forced to gather a crisis team, develop an action strategy, and prepare a statement. Then, they must give a statement to the camera.
Ask about the crisis-testOngoing crisis management support:
strategic advisory at the management level
organization of a crisis staff
moderation of a crisis situation
preparation of statements
development of key messages and Q&A content - media
development of key messages and Q&A - social media
media and social media monitoring with action recommendations,
readiness to act 24/7
preparation of communications for business partners
preparation of internal communications
running a press office with the function of a spokesperson
development of a reputation rehabilitation post-crisis plan for brand and company
